Terms & Conditions

§ 1 Field of Application
1. The General Terms and Conditions of Sale of our company apply exclusively, unless modified by a separate written agreement between the parties. 2. Offers, order acceptances, order confirmations and the sale of our goods are subject to these General Terms and Conditions of Sale. Our company does not accept and opposes any terms or conditions of the customer which are contrary to or deviate from our own General Terms and Conditions of Sale, unless we have expressly accepted their validity in writing. Our Terms and Conditions of Sale shall prevail if, with the knowledge of the buyer having terms or conditions which are contrary to or deviate from our own, we execute delivery of goods to the buyer without reservation. 3. Our General Terms and Conditions of Sale shall apply to all future business with the buyer and exclude any deviating agreement. 4. Our company reserves the right to correct any errors, mistakes, or omissions in our brochures, price lists, and offers and shall not be held liable nor obliged to provide compensation for any damage resulting from these errors, mistakes, or omissions. 5.The General Terms and Conditions of Sale of our company apply only to our company’s transactions with companies, traders, and legal entities under public law.
§ 2 Orders and Offer Lists
1. Orders placed by the buyer shall be construed as an offer to enter a contract and shall be considered accepted by the seller if they are confirmed in writing within two weeks of receipt. 2. The content of the due performance is determined solely by the written confirmation of the order and these General Terms and Conditions of Sale. 3.All documents accompanying the sale, clarifying documents and price lists are considered confidential. Their distribution to third parties is prohibited. 4. The responsibility for the correctness of the order rests solely with the ordering party. To facilitate the proper execution of the order, the ordering party undertakes to provide the seller immediately with all the necessary information concerning the product ordered.
5. The buyer undertakes to indemnify the seller if the seller is obligated, whether compulsorily or voluntarily, to indemnify third parties for any infringements of trademarks, patents, or other industrial property rights that arise from the production or processing of goods according to the buyer’s specifications or drawings. 6. The seller reserves the right to modify the description of the goods if required by legislation in force and if the modifications do not alter the product’s quality and usability.
§ 3 Prices
1. The purchase price is the price named by the seller. In cases where the seller has not specified the price, the price shall be determined based on the most recent price lists in force at the time of the order. 2. The seller reserves the right to increase the price before delivery of the goods, after informing the buyer in good time, if this becomes necessary due to external price changes (for example, fluctuations in exchange rates, currency regulations, increases in customs duties, substantial increases in the cost of materials and production costs) or changes imposed by suppliers. 3. Prices are valid and quoted for delivery and receipt from the premises “ex works” (Incoterms 2020) unless specified otherwise in the offer or in the seller’s price lists or in a written agreement between the seller and the buyer. If the seller agrees to deliver the goods to another place of delivery (fulfilment), the shipping costs shall be covered by the buyer unless otherwise agreed between the parties. 4. The seller shall cover the costs of normal packaging. In the case of high-value packaging, the buyer shall bear the packaging costs. 5. Upon the buyer’s request, the seller may insure the goods at the buyer’s expense. 6. Prices are understood to be net prices plus VAT which the buyer pays to the seller additionally.
§ 4 Terms of Payment, Advances
1. The buyer is obliged to pay immediately upon issuance of the invoice, unless a specific payment date is mentioned on the invoice. 2. Payments shall be made to the seller’s bank account. Bills of exchange or cheques are not valid forms of payment. 3. It may be agreed between the parties that the buyer must deliver a letter of credit from their bank, or any bank accepted by the seller. In this case, it is agreed between the parties that any letter of credit will be issued in accordance with the guidelines and customary rules on letters of credit in Revision 1993, ICC-Publication No. 500 Credits. 4. If the buyer fails to pay an overdue debt, the seller may choose to exercise the following rights without forfeiting any other entitlements:
– terminate the contract or to stop further deliveries to the buyer; or
– charge statutory default interest on the amount unpaid until full payment is made. The buyer may prove that the default did not cause or caused less damage. 5. Advances, prepayments and partial payments for specially manufactured goods, custom made goods or goods with particularly low demand are non-refundable. 6. Payments shall be applied first to expenses, then to interest and lastly to the oldest overdue debt.
§ 5 Delivery of Goods
1. Delivery of goods occurs at the seller’s premises once the seller has notified the buyer. If a different location is designated by the parties, delivery shall take place after delivery to that location. 2. If a specific delivery deadline is agreed and the seller misses the agreed or extended delivery deadline, the buyer may, after giving written notice, request a 0.5% discount of the purchase price for each week of delay (up to a maximum of 5%) unless it is evident that the buyer has not suffered any loss due to the delay. This limitation does not apply if the agreed delivery period is binding or in cases of intent or gross negligence or breach of an essential contractual obligation by the supplier. 3. If the seller fails to deliver on time, the buyer is entitled to withdraw from the contract after an additional period of time has elapsed. After the expiry of the additional period, the buyer is entitled to compensation in lieu of delivery. 4. If the buyer is found on the agreed delivery date in default of acceptance, the buyer remains liable to pay the purchase price. In such cases the seller stores the goods on behalf of and charges the buyer for the costs. The goods may also be insured at the buyer’s expense.
§ 6 Transfer of Risk
The risk of damage and loss of the goods is transferred to the buyer under the following conditions
– when the delivery of the goods occurs outside the seller’s premises the risk transfers to the buyer at the time of delivery and if the buyer is in default of acceptance when the seller informs the buyer that the goods are ready for delivery.
– when the delivery of the goods occurs at the seller’s premises (ex works Incoterms 2020) the risk transfers to the buyer when the seller notifies the buyer that the goods are ready for delivery.
§ 7 Retention of Ownership
1. Even after delivery or transfer of risk and irrespective of other provisions hereof, the goods remain the seller’s property until fully paid. 2. After any withdrawal from the contract, the seller has the right to reclaim, resell and dispose of the goods as desired. 3. For the period of time until full payment of the price of the goods, the buyer undertakes to hold the goods as the seller’s bailee and to keep them separate from objects of his own or third party property, as well as to store, keep and insure them properly, and to make the seller’s ownership of them distinct. 4. The buyer has the right of resale or processing only under the following conditions:
– The buyer is permitted to resell or process the goods sold with retention of title, solely within the ordinary course of business and provided there is no deterioration in their financial condition.
– The buyer assigns to the seller the claim and all associated rights arising from the resale of the goods, including claims originating from the current account balance.
– In instances where the goods undergo processing together with items not owned by the seller, the seller gains joint ownership of the processed goods. This also applies when the seller’s goods are combined through association or commingling with other goods.
– If the buyer sells the receivable from resale under factoring, they assign the receivable acquired from the factor to the seller and reimburse the consideration received. The reimburseδ price shall not exceed the value of delivered goods with retention of title. The buyer must inform the factor of the assignment if payment is more than 10 days late or if their financial situation worsens significantly. The seller accepts this assignment.
5. In the event of seizure or other interventions by third parties, the buyer is obligated to promptly inform the seller, enabling the seller to initiate a third-party action. Failure to comply will result in the buyer being held liable for any resultant damages. 6. The seller undertakes to return guarantees to which they are entitled upon the buyer’s request, if the realizable value of these guarantees exceeds the seller’s claims. The selection of guarantees to be returned will be determined by the seller.
§ 8 Liability for Defects, Limitation of Liability and Limitation Period
1. The buyer must inspect the goods and report any defects within 8 days of receipt of the goods. 2. The seller offers a two -year warranty on defects in material and workmanship ensuring compliance with the specifications and properties agreed in writing. For goods based on buyer’s drawings, the seller warrants that the drawing will be perfectly executed in accordance with the buyer’s requirements. Any drawings or layout solutions proposed by the seller to the buyer are only indicative. The buyer undertakes to decide whether the aforementioned drawings are suitable and appropriate for the purpose for which they are intended. 3. The seller assumes no responsibility for the suitability of the goods for any specific purpose, unless explicitly stated in writing. The goods are not suitable for use in particular environments, unless expressly declared by the seller. A specific environment is construed to include, but is not limited to, food processing industry, the pharmaceutical industry and other related activities. 4. The seller assumes liability under the following conditions:
– the seller assumes no liability for defects in the goods due to the description of the goods or the buyer’s specifications,
– the seller shall not be liable for defects if the price due is not paid within the payment deadline.
– the seller’s liability does not cover spare parts, materials or other equipment manufactured by or on behalf of the buyer, unless the manufacturer of such items assumes liability to the seller.
– The seller’s liability does not extend to a lack of agreed properties unless documented in writing between the parties.
– Subject to paragraph 5 of this Article, the maximum aggregate compensatory liability between the Contracting Parties for breach of contract or negligent tort, shall in no case exceed 100% of the total remuneration or total price paid or to be paid by the Customer to the Company during the preceding twelve (12) consecutive months, from the date of the contractual breach or non-performance of the obligation in accordance with the provision of Article 332 Greek Civil Code and the applicable legislation.
5. This Agreement does not exclude or in any way limit the Parties’ liability for fraud, fatal or personal injury, or any other criminal offence that cannot be contractually excluded or limited under applicable law whether such conduct is intentional or negligent. 6. The seller’s liability for defects in the goods, as described herein, does not extend to defects resulting from incorrect installation, misuse, negligence, or any other form of improper use. 7. The seller’s liability is not limited in cases where the defect was caused intentionally, by gross negligence, or breach of significant contractual obligations. 8. If the goods are defective or lack the agreed quality, the buyer can choose as a subsequent performance to have the defect corrected or receive new goods. The buyer must inform the Seller by phone or in writing within ten days of discovering the defect. 9. If the goods are defective or lack qualities agreed in writing for which the seller is responsible and which have been notified to them, the seller can replace or repair the defects free of charge. If the seller is not willing or able to correct the defect or replace the goods, the buyer has the right to withdraw from the sale (cancellation of the contract) or to reduce the price (reduction of the price). The seller can choose to pay the compensation in cash or to replace the product. It is noted that if the seller executes a custom-made order not listed in the company’s product catalogue, withdrawal is not possible once the products are manufactured and installed at the buyer’s premises. 10. The buyer’s rights due to defects and lack of agreed quality expire two years from the start of the legal limitation period. 11. Neither party will be liable for breach or non-performance under this Agreement if due to unforeseen events or force majeure, such as war, pandemic, fire, or strikes. The invoking party must inform the other party immediately of the force majeure event, as far as possible. The party must make best efforts to mitigate adverse effects and resume obligations under this Agreement as soon as the event concludes. If the force majeure event continues for more than fifteen (15) days from the date on which the invoking party should have performed its obligations, the other party has the right to terminate this Agreement by written notice, resulting in immediate termination of the Agreement.
§ 9 Other Provisions
1. The seller has the right to modify and improve the goods without informing prior the buyer, provided that such modification or improvement does not affect or alter the form or function of the goods. 2. These terms override all previous agreements entered by the parties, which are nullified upon signing these terms. 3. The terms must not be disclosed to third parties without written consent from both parties. 4. Each party is responsible for its own costs associated with implementing this agreement.
§ 10 Applicable law – Jurisdiction
1.This contract is governed by the laws of the country in which the seller’s registered office is located. Both parties consent to the exclusive jurisdiction of the courts at the seller’s registered office. 2.The seller shall have the right to bring an action in the courts of the buyer’s registered office and in any other court that may have national or international jurisdiction.
§ 11. Partial Invalidity
If any of these General Terms and Conditions of Sale or any other agreements between us and the customers become invalid, the validity of the remaining terms and agreements shall not be affected. The contracting parties are required to replace any invalid term with a valid provision that closely approximates its economic effect.
§ 12. Personal Data
We remind our customers that we comply with European and Greek laws on personal data protection, specifically the General Data Protection Regulation (EU2016/679) as incorporated into Greek Law by Law No. 4624/2019. Your data are processed electronically according to the provisions of the Greek law on personal data protection for transaction purposes.
During order execution, certain data (name, address, accounting data, and payment compliance information if needed) may be shared with financial informants if the customer is a legal entity.